Payment Policy
Dear Clients –
At Obrive Industries Private Limited we provide complete 360-degree design and development services for websites, ensuring a seamless experience from concept to launch. Below is our payment policy that outlines the terms and conditions for all international clients.
Policy : 1. Project Agreement and Scope
Before we begin any project, a formal agreement will be signed by both parties. This agreement will clearly define:
  • The scope of work, including design and development services
  • Project milestones and timelines
  • Deliverables at each phase
  • The total project cost
    • Upon finalizing the agreement, we’ll establish the payment schedule based on the milestones and timeline.
    Policy : 2. Payment Structure
    Our payment structure is designed to ensure transparency and fairness for both parties. Payments for international clients will be structured as follows:
    A. Initial Deposit / Advance Payment
  • A non-refundable deposit of 50% of the total project cost is required before starting any work.
  • This deposit secures your place in our development schedule and covers initial project planning, concept design, and resource allocation.
    • B. Milestone Payments
    Payments will be based on specific project milestones. These milestones are set to align with key stages in the design and development process, such as:
  • Milestone 1: Concept Design and Wireframes Approval – 50% of the total project cost
  • Milestone 2: Prototype/Initial Development Completion – 25% of the total project cost
  • Milestone 3: Final Design and Full Functionality Development – 25% of the total project cost
    • Payments are due upon completion of each milestone and before moving to the next stage.
    C. Final Payment
  • The final 25% of the project cost is due upon completion of the project, prior to the official launch and handover of all files.
  • This ensures that both parties are satisfied with the final product.
    • Policy : 3. Payment Methods
    We accept a variety of international payment methods to make the process easy for clients across different countries. These include:
  • Bank Transfer (SWIFT / IBAN)
  • PayPal
  • Credit Card (Visa, MasterCard, American Express)
  • Wire Transfer
  • Other Payment Gateways (Stripe, TransferWise, etc.)
    • Clients are responsible for any transaction or processing fees charged by their respective payment providers. All payments must be made in the agreed currency (RS, USD, EUR, GBP, etc.), based on the project's location and scope.
    Policy : 4. Late Payments
    We understand that circumstances may arise, but timely payments are crucial for project progress. Late payments are subject to:
  • A 5% late fee per week of delay, added to the outstanding amount.
  • If payment is delayed for more than 2 weeks, the project may be paused until payment is received.
  • In case of extended non-payment, the project may be terminated, and any completed work remains the intellectual property of Obrive Industries Private Limited
    • Policy : 5. Refunds and Cancellations
    Due to the nature of design and development work, refunds are not available for any payments made after the initial deposit. However, we offer a refund option under the following conditions:
  • If the client decides to cancel the project before work begins, a refund of the initial deposit may be issued minus any applicable administrative fees.
  • Once work has started, payments for work already completed are non-refundable.
    • Project Termination:
  • Once work has started, payments for work already completed are non-refundable.
    • Policy : 6. Revisions and Additional Work
  • Included Revisions: The scope of revisions is clearly outlined in the initial agreement. Typically, this includes up to 2 rounds of revisions per design phase (e.g., web page designs, mockups).
  • Additional Work: Any additional work or changes requested outside the agreed-upon scope will be billed separately at an hourly rate of 5000/- or as a fixed cost.
  • Client Approval: No work will continue until the client signs off on each phase or milestone.
    • Policy : 7. Taxes and Fees
  • Clients are responsible for any applicable taxes, including VAT, GST, TDS sales tax, or other local taxes, which may apply depending on the client's country of residence.
  • Prices quoted do not include taxes unless explicitly stated. Taxes will be added to the invoice as per local regulations.
    • Policy : 8. Project Delivery and Final Handover
  • Upon final payment, we will hand over all the project files (including code, design assets, and documentation) to the client.
  • The client will be asked to sign a Final Approval Form confirming that the work meets the agreed-upon specifications.
    • Policy : 9. Currency and Exchange Rate
  • International clients should be aware of currency fluctuations and potential exchange rates when making payments.
  • The project quote will be provided in the agreed-upon currency, and the final invoice will reflect the same.
    • Policy : 10. Dispute Resolution
    In case of a dispute, both parties agree to attempt to resolve the matter amicably through direct negotiation or via an arbitration process. If necessary, the dispute may be resolved according to the laws and regulations in Indian Court.
    Policy : 11. Employee Code of Conduct & Client Interaction
    At Obrive Industries Private Limited or our other brands like Hudbil, Coltfox, Kalacode, Infotik, our team upholds the highest standards of professionalism. This includes:
  • Confidentiality: All client information and project data will be treated with strict confidentiality.
  • Communication: Our team will maintain clear and consistent communication with clients, keeping them informed of project progress.
  • Collaboration: We work closely with clients to ensure that their needs and feedback are heard, and we strive to offer the best solutions.
  • No direct Communication: All clients’ needs to understand the project managers upholds the sharing information between, designer, developers and marketers no direct communication will be held between Hudbil’s employees or our partner brands.
  • Clients Interaction: Project heads are only and only medium between clients and its project, no direct communication will be held between designers, developers, marketers, accounts, direct interaction is prohibited and its strictly out of our policy.
    • Policy : 12. Confidentiality and Data Protection
    A. Confidentiality
  • All client information and project data will be kept confidential and will not be shared with third parties without the client’s consent, except where required by law.
  • Both parties will sign a Non-Disclosure Agreement (NDA) if needed.
    • B. Data Protection
  • We take data protection seriously and comply with all relevant laws, including the General Data Protection Regulation (GDPR) for clients in the EU.
  • The client is responsible for ensuring that they have the necessary permissions to use any third-party content on their website.
    • Contents
    1.  
    Project Agreement and Scope
    2.  
    Payment Structure
    3.  
    Payment Methods
    4.  
    Late Payments
    5.  
    Refunds and Cancellations
    6.  
    Revisions and Additional Work
    7.  
    Taxes and Fees
    8.  
    Project Delivery and Final Handover
    9.  
    Currency and Exchange Rate
    10.
    Dispute Resolution
    11.
    Employee Code of Conduct & Client Interaction
    12.
    Confidentiality and Data Protection